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Term of Use

Welcome to our cookware manufacturing company! We are delighted to provide our high-quality cookware products and services to a wide range of customers, including cookware brands, distributors, wholesalers, retailers, restaurants, and other companies that use cookware extensively.

By accessing and using our products and services, you agree to comply with the following terms of use:

  1. Ownership: All products and services provided by our company are owned and copyrighted by us. You are not allowed to copy, reproduce, distribute, or use our products and services without our prior written consent.

  2. Order Process: To place an order, you need to provide accurate and complete information about your order requirements. We reserve the right to decline any order that we believe is fraudulent, illegal, or violates our policies.

  3. Payment: Payment for our products and services should be made in full, in the currency and method specified in the order confirmation. If any payment is not received or is declined, we may cancel your order or suspend your access to our products and services.

  4. Delivery: We will use reasonable efforts to deliver your order within the agreed timeframe. However, we are not responsible for any delays or damages caused by events beyond our control.

  5. Warranty: Our products are warranted against defects in material and workmanship for a period of one year from the date of delivery. This warranty does not cover damage caused by misuse, abuse, neglect, or normal wear and tear.

  6. Returns and Refunds: We accept returns and provide refunds only for defective products or errors caused by us. You must notify us within seven days of receipt of the product, and we will provide you with return instructions and issue a refund after we receive the returned product.

  7. Confidentiality: We respect your privacy and will not disclose your confidential information to any third party, except as required by law.

  8. Limitation of Liability: Our liability to you, whether in contract, tort, or otherwise, shall be limited to the price paid by you for the product or service. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products and services.

By using our products and services, you agree to these terms of use. We reserve the right to modify these terms at any time without notice. If you have any questions or concerns about our terms of use, please contact us.

General Manager & Head of Sales Angela
I’m Angela, the general manager at KÖBACH. With the KÖBACH sales team, we’d love to learn about your business, requirements & expectations, just fill in the form and talk with us.

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*We respect your confidentiality and all information are protected.